Anyone who leads, or is likely to lead a team, or has any interaction with individuals or groups can benefit from exploring behaviours and personality, values and emotional triggers.
Why? Because conflict costs, both in terms of productivity and quality, and the ability to effectively manage and resolve difficult behaviour – and conflict is a key function for anyone managing people.
So HJC Associates’ managing director Helen Chambers will be urging delegates at The English UK Management Conference to take a hard look in the mirror and challenge their own perceptions of what difficult behaviour is – and the causes of it!
She’ll lead a plenary session (Conflict, What Conflict) on day one of the two-day event in York (March 12 and 13).
Not only will Helen be urging people to improve inter-relationship skills, she’ll be looking to introduce delegates to a renewed sense of energy and the ability to tackle difficult behaviour.
Her message? People need to work at improvements in relationships, not just negotiate them.